These general conditions apply to enquiries, bookings and transportation services provided through Ease My Taxi.
A booking enquiry is a request until it is confirmed. Customers should provide accurate name, mobile number, pickup, destination, date, time, passenger count and vehicle requirements.
Fares can vary by vehicle, route, trip type, date and booking conditions. Confirm whether tolls, parking, taxes, driver allowance, extra kilometres or other expenses are included in the quotation.
Vehicle models shown on the website are examples of categories and are subject to availability. A comparable vehicle may be offered where the exact model is unavailable, subject to the agreed category.
Drivers are expected to follow traffic rules and safe driving practices. Customers must not request speeding or unsafe driving. Traffic, weather, road conditions and diversions can affect arrival times.
Cancellation and no-show conditions depend on the confirmed booking. If a passenger cannot be contacted or does not appear at the agreed pickup point, the trip may be treated as a no-show.
Traffic, severe weather, road closures, breakdowns, government restrictions and other events can affect travel. Reasonable efforts may be made to coordinate alternatives where practical.
Route distances, estimated travel times, vehicle images and general information are guidance. Confirmed booking details apply to the particular trip. These terms may be updated from time to time.